If you regularly call a friend, family member or colleague at work, it can be a tiresome process if they do not have a direct line. The need for dialing extensions also extends to customer service calling centers, who seem to make it increasingly difficult to get in touch with an actual person. It can be an exercise in frustration. You have to wait for the answering system and then manually enter extensions. Thankfully, there is a way to automate that process. Here’s how to add extensions to Android contact phone numbers, allowing your phone to do all the dialing for you.
- Open the People (Contacts) application.
- Select the contact for which you’d like to edit
- At the top right, tap on the 3 dots and select ‘Edit’
- Tap in the box with the phone number for which you’d like to add an extension
- There are two options when adding extensions. If you typically press the number immediately, you’ll want to add a comma followed by the extension number. For example, if the extension were 50, the resulting number would be 888-555-1212,50.
If the number requires you wait for automated message to finish before you can enter an extension, follow the steps outlined above, but use a semicolon before your extension.
Adding a new contact number with extensions
If this is an entirely new contact, the process is a bit different.
- Open up the Phone application and navigate to the dialer.
- Enter the phone number.
- At the bottom right, tap on the 3 dots.
- As mentioned above, there are two options. When you select ‘Add 2-sec pause’, it will add a comma. If you select ‘Wait’, it will add a semicolon.
The end result ends up being the same, but for some reason, Android does not offer you the option to add a 2-second pause or wait from with contacts in the People app. Either way, this will work.
Tip: When setting up contacts with extensions, test them to be sure they are working. You can also try using a combination of hard and soft pauses for those systems that require more than one level of extension input to get to a person. If you have a cable company that you call often, it might be worth inputting the directives to gain a speed pass to quicker service.
Company answering services are commonplace, so entering extra numbers has become all to familiar. Taking the time to add extension numbers to your contacts will pay off in time saved each time you make call to that person or business. Using our guide above on adding extensions to your contacts can also help you navigate customer service centers, helping you quickly get service when you need it most.